This you are entitled to when your flight is canceled – NRK

– Basically, you have a right to be rebooked for a later flight or alternative transport, which can also be anything other than fly, to get your money back, or to even be able to rebook your ticket to a time convenience, says Ingeborg Flønes, director of consumer services at the consumer Council, told NRK.

thousands of holiday clear Norwegians have been hit by the Norwegian weekend set a number of flights at home and abroad.

Departures to popular holiday destinations such as Bulgaria, Croatia, Cyprus and Spain have been set, both from Oslo, Værnes and Stavanger.

– It is a very regrettable situation. It is high season and there are scarce resources. In addition, we have received a great deal acute sickness. Then we are in a very vulnerable situation, says communications director Anne-Sissel Skånvik in Norwegian.

Can be entitled to compensation

MESSAGE : this message from Norwegian received one of the passengers who should have traveled with the airline this weekend.

Flønes asking those affected, to be aware of their rights.

– if you are moved to a morning flight, the airline must provide you with food and hotel accommodation in the meantime. If you choose to cancel the trip and get a refund, you should have the money within seven days, says Flønes.

– If you rebooked for a later flight, you are entitled to the same standard as you originally ordered. However, there is no deadline for when the airline recently must get you off on a new departure, she said.

You may also be entitled to a compensation, which the standard compensation is 250 euros, 2300 crowns, according Flønes. But if you can claim this depends on the reason for the resignation was set.

APPEAL ! Ingeborg Flønes Consumer Council asks passengers affected, take care of receipts and complain to the airline if you think you have suffered economic loss.

Photo: Consumer Council

– are there reasons for setting the airline obviously can not be blamed, as the weather, generally the company is not responsible for to pay compensation. Technical failure or lack of manpower due to eg illness, seems to be the company’s responsibility, but it is the Transport Appeals fly determines says Flønes.

– You should complain

She asks passengers take care of your receipts and check with your airline and make demands on them. Will you no way there, you can complain to Transport Appeals fly.

– If the Norwegian offers the customer a new departure later and the customer finds an earlier retirement with another company, then Norwegian obliged to cover the expenses for the demise customer himself has found?

– it depends on the reason for cancellation. You should leave the Norwegian find the new departure, but do not you and do it either on your own, you should still appeal to the Norwegian and visualize expenses you have incurred, says Flønes.