(Dagbladet): The combination of a well-known weakness in a software with Telenor and a very unfortunate technician who made a mistake during a routine job resulted in three million Norwegians suddenly could not communicate via cell phone.
It reports Aftenposten.
– Serious weaknesses
The incident, which took place in late October last year, is among the largest mobile breakdowns in Norway ever.
National Communications Authority has investigated the incident and a report newspaper has gained access to states that “The incident on 30 October revealed serious weaknesses.”
The explanation behind it two and a half hour long mobile collapse can almost resemble a fable.
… Should only have new SIM
A Telenor customer needed new simcard and it is then fixed routine for Telenor to change its subscriber database. This database is the data you need to be able to make calls, send SMS or data connection.
Customer data was destroyed when the information should be entered, a well known fault and due to a weakness in Telenor’s software.
Client Manager tried to do the job again, but without success. End of the story was thus that Telenor’s provider to delete errors in the subscription data manually.
The person who received the task deleted the wrong data, with the result that three million Norwegians lost mobile network.
It took two hours and 25 minutes to find a solution to the problem. After a backup was installed was cellular back up and went.
– Better now
The report, which is written to Transport Minister Ketil Solvik-Olsen, partly classified, cites several reprehensible conditions, according Aftenposten.
Serious deficiencies in Telenor’s risk assessment at planned work on critical components led to a trifle got very serious consequences. Telenor had no control practices during and after work to correct the errors in the company’s database.
Telenor communications director Torild Uribarri writes in an e-mail to Aftenposten that an expert has evaluated the collapse on 30 October.
She says that they have introduced measures to reduce the likelihood that such mistakes will not happen again, as well as measures to deal with such situations in a better way.
No comments:
Post a Comment