Would unsubscribe with Canal Digital – to pay for two months – Dagbladet.no

(Dagbladet): Many TV viewers despairs over black tv screens.

Both TV Norge and Canal Digital has in recent days been contacted by a number of viewers who are irritated that TV War goes beyond television services they have paid for. In the Facebook pages of companies breeds customers of the situation.

Lost 13 channels

Connie Olsen (34) and her husband are among them.

– I think it’s really stupid that Canal Digital stirs on as many customers, it must ultimately be about small change for such a large company. We have been pleased with all the channels, but when this situation arose, was not long to unsubscribe. We lost 13 channels, said six children mother who has many avid television watcher in the family.

Night Monday lost over 2.8 million Norwegians access to Discovery Networks television channels when negotiations between TVNorge own Discovery Networks and Canal Digital, Telenor owns stranded. This also affects Viasat customers.

must pay for two months

The parties did not agree on how much Telenor to pay in order to distribute the Discovery channels, which include said TVNorge and Eurosport, Discovery and MAX .

When TV screens went black lighted Canal Digital that their customers have the right to terminate their subscription in the wake of duct-taped.

It turned out to be not so easy for Connie and her husband.

– If they did not agree, we decided to switch. We would end our subscription as Canal Digital offered by this television war began. We used it as an argument for our inquiry, but were asked to pay for the current month and the notice period of one month, she says and continues:

– I think it’s terribly made that we can not say the agreement that they promise without having to argue with them. They go into money so it sings for, then I think it’s petty that this dispute should go beyond us as TV viewers, says Connie Olsen who first wrote about the incident on his blog.

Information Manager Tormod Sandstø told Dagbladet that customer satisfaction is the most important for them.

– We remain in this offer. Those customers who will terminate should be able to do it. I can not go into individual cases, but under these circumstances should not our customers have to pay out the notice period. We have tried to be open from the beginning of customers’ rights and they have the ability to terminate the Subscription. We are doing everything we can to ensure that this situation will go over, and hope it is temporary, says Sandstø.

– we’re hoping preferably that customers are patient, he said.

Connie Olsen and her husband Fred Michael Olsen took patience eventually. They have now ended their relationship with Canal Digital.

– Tonight we will see Ylvis. It must be certain, says Connie who have signed new subscription hoe another supplier.

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